Our transparent refund policy ensures fair treatment for all customers while maintaining the sustainability of our service.
Users are eligible for a refund only if they cancel their purchased subscription plan within 7 days of the original payment date.
Refund requests must be submitted by email to [email protected]
Refunds are available only for the most recent billing cycle and not for previous or partial subscription periods.
No refunds will be issued for unused features, service inactivity, or after the 7-day refund window.
Renewal charges are non-refundable unless cancellation is requested before the renewal date.
If a user cancels their renewal on time but the system mistakenly applies charges or debits the amount, a full refund will be issued after verification.
Approved refunds will be processed to the original payment method within 15–20 business days.
DeskTraker.Com reserves the right to reject any refund request that does not meet the above conditions.
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact our support team.
Email Support