Privacy Policy

Security First Data Policy

Welcome to DeskTraker.Com ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our platform. By accessing or using our services, you agree to this Privacy Policy and our Terms of Use.

Information We Collect

We collect and process the following types of personal data:

• Your email address and account details when you sign up using Google, Microsoft, or standard email registration
• Usage and interaction data related to how you use our service
• Payment details when you subscribe to a paid plan (processed securely through Stripe)

How We Use Your Information

We use the collected data to:

• Provide and manage access to our service
• Process payments and manage subscription details
• Send important updates and marketing emails (with the ability to opt out)
• Improve our features and performance through analytics and feedback
• Fulfill legal obligations and compliance requirements

Third-Party Services

We partner with reliable third-party providers to operate and enhance our service, including:

• Render and Cloudflare – hosting, infrastructure, and database services (EU servers)
• Google Analytics and PostHog – product usage tracking and analytics
• Stripe – secure subscription payment processing

• OpenAI, Google, Anthropic, xAI, Grok, Amazon, Microsoft, Meta, OpenRouter – for AI-based content
• Google, Microsoft, email services – authentication providers
• Twilio SendGrid – for transactional and marketing email delivery

These third-party services may process your data under their respective privacy policies.

Data Storage and Security

Your information is stored securely, and we take reasonable steps to protect it from loss, misuse, or unauthorized access. Data is retained only as long as necessary for operational, legal, or compliance purposes. You may request deletion of your data by contacting us.

Your Rights (GDPR)

If you are located in the EU/EEA, you have rights under the GDPR, including:

• The right to access the personal data we hold about you
• The right to correct inaccurate or outdated data
• The right to request deletion of your data
• The right to object to certain data processing activities
• The right to data portability
• The right to withdraw consent from marketing communications

Cookies and Tracking

We use essential cookies for functionality such as authentication and session management. Third-party tools may use cookies for analytics and other purposes. You can manage cookie preferences in your browser settings.

Marketing Communications

We may occasionally send you updates and marketing information about our services. You may unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

International Data Transfers

Although based in the UK, DeskTraker.Com may transfer your data internationally to fulfill service requirements. We ensure that appropriate safeguards are in place to protect your data during such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service updates. Any significant changes will be communicated via email or through the DeskTraker.Com platform.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, you can reach us at:

[email protected]